British Home Directs: Shop & Complaints
Premium wall panels, outdoor cladding, flooring, mattresses and sofas. Something wrong with an order? Answer a few quick questions and we’ll open WhatsApp with your claim filled in.
Best sellers
Add to cart in one tap, or claim on an item you already bought.
Shop collections
Tap a collection to filter the full range below.
Everything we sell
Wall panels, outdoor, flooring, bedroom and living room. Prices include the current sale.
We stand by our stuff
Found it cheaper? Call us
7–10 days to your door
Simple, no hassle
Tell us what went wrong
One question at a time. Your claim builds on the right, then sends to WhatsApp.
🔒 Never share card numbers, PINs or passwords in this form or in chat. We will never ask for them.
Your claim so far
Made in Oldham
Premium panels, outdoor living and more.
Common questions
How do I request a refund?
Use the claim form above. It opens WhatsApp with your order number and reason ready to send. We reply within 24–48 hours.
How long do I have to return an item?
30 days from delivery.
How long does delivery take?
7–10 days from ordering, with full tracking to England, Scotland and Wales.
Can I cancel an order?
Yes. Choose “Cancel order” in the form and include your order number.
How does checkout work?
Add items to your cart and tap “Order on WhatsApp”. Our Oldham team confirms stock, delivery and payment with you, including Klarna.
Can I speak to a person?
Call or WhatsApp +44 7455 699608.